If you are a site owner, a problem could always occur and it does not automatically have to be related to the web hosting service itself. For instance, something might go wrong when you bring an app up to date or some vital data can be modified or deleted by mistake. Whatever the essence of the problem might be, you will have to contact the respective tech support team and request them to recover a backup or to help you deal with the problem that you are having. How promptly they will do it will predetermine the amount of time that your websites will be inaccessible. For specific sites like community portals or online shops, a protracted outage duration too often means losing users and money. That being said, it’s quite important that you use the services of a company that provides not only a very good technical support service, but also a prompt one.
One-Hour Response Guarantee in Cloud Website Hosting
If you are using any of our cloud website hosting and you’ve got a query or come across a predicament, you can touch base with us 24x7 by submitting a ticket or by sending an e-mail and we will make sure that you get an answer in less than sixty minutes. In case the issue can be solved, we will do it before we reply, while in case there is something that you need to do on your end, we’ll provide you with all the required details – what workable solutions to try, what settings to check, and so on. Normally, you’ll get a response within maximum thirty minutes, which goes to say that waiting around for hours on end or even for more than a day to get help is something impossible. Our one-hour response time guarantee is valid for any enquiry that you may have – general, technical or billing.