A live chat is a real-time method of communication between a web hosting supplier's support crew and its customers. It is a very efficient method to receive some information about the hosting services or have some issue resolved as you're speaking with a live representative. The benefits of using a real-time chat service instead of calling or opening a support ticket are the lower chance of errors when you exchange info such as usernames or domain names, the faster response time because the communication is real-time and the fact that you don't need to stay on the chat constantly - you'll be able to do something else entirely while the agent investigates the issue involved. What's more, you can connect with a live chat room from any kind of computer which is connected to the web, avoiding the telephone charges that you will have to pay if you're calling to a different country.

Live Chat Support in Cloud Website Hosting

As a part of the support services that we supply for our cloud website hosting, you can find live chat support which is online each and every day, even on holidays. You're able to contact us regardless of whether you already have an account or not, considering that we will help you with almost anything, ranging from giving you basic info about our services in case you are not our client yet and you are thinking about ordering one of the packages, to helping you with installing an e-mail account in an email client. A part of the issues are more technical and time-consuming, which means that you will need to take advantage of the ticketing system which is built-in the Hepsia web hosting Control Panel, but we can save you precious time and assist you in real time on our live chat for various things.